Welcome to the Support Centre. We can help with ordering, delivery, product documentation and research-use-only information.

Order support

Please include your order number, the email used at checkout and a short description of the issue. We can help check order status, delivery details and payment-status queries.

Delivery support

If a parcel is delayed, damaged, incomplete or appears incorrect, contact us promptly and keep the packaging where possible. Photographs may help us assess a transit issue with the carrier.

Product information and documentation

We can answer questions about product labels, listed specifications and available supporting documentation. Documentation is provided for research and quality-control purposes only.

Research-use-only boundary

We cannot provide medical, dosage, treatment, diagnostic or administration advice. Materials supplied for research use only are not for human or veterinary use.

Contact support

Email contact@novapeptidelabs.co.uk. See also our FAQs, Shipping Information and Returns and Refunds Policy.