Frequently Asked Questions
Are these products for human or veterinary use?
No. Materials supplied for research use only are not for human or veterinary use, consumption, administration, treatment, diagnosis or clinical use.
Can you provide dosage or medical advice?
No. We do not provide dosage, treatment, diagnostic or administration guidance.
What documentation is available?
Available documentation is listed with the product or can be requested before ordering. It supports identification and quality-control review only.
How can I check an order?
Contact support with your order number and the email used at checkout.
When will my order be dispatched?
Dispatch timing and delivery estimates are shown at checkout and in our Shipping Information page. They are estimates, not guaranteed delivery times.
Do you ship internationally?
Selected destinations may be available at checkout. The customer is responsible for local import rules, taxes and permissions.
What should I do if an item is damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item and packaging where possible.
Can I return an order?
Please read our Returns and Refunds Policy before arranging a return. Your statutory rights are not affected.
How can I contact you?
Email contact@novapeptidelabs.co.uk or visit Contact Us.